Launchpad shortlisted for Customer Experience Excellence

We’re proud to share that Launchpad has been shortlisted for the Customer Experience Excellence Award at the Rochford District Business Awards 2026, proudly sponsored by Essex Growth Agency.

While awards are always exciting, this recognition feels especially meaningful. This category celebrates organisations that put people first, businesses that continually improve their customer service and innovate in the way they create positive experiences.

That has always been at the heart of Launchpad.

What customer experience means at Launchpad

For us, customer experience isn’t just about reception desks, meeting rooms or facilities (although those matter too). It’s about how people feel when they walk through the door.

It’s about:

• Being welcomed by name.
• Having someone to talk to when a business challenge crops up.
• Feeling part of a supportive community rather than just occupying a desk.
• Accessing mentoring, networking and peer support that genuinely moves the dial.

Launchpad was created as an innovation and business support centre where entrepreneurs, start-ups and growing SMEs can build confidence as well as capability. We understand that running a business can be isolating. That’s why we focus on connection, collaboration and consistency in the way we support our customers.

A people-first community

Over the years, we’ve seen businesses start here, grow here and sometimes move on when they’re ready for their next chapter. That’s something we celebrate. Launchpad is designed to be a springboard for growth.

At the same time, many customers have chosen to stay with us long term because of the experience and environment we’ve built together. We’re proud of the strong relationships that continue even after businesses move into their own premises because community doesn’t stop at the door.

This shortlisting reflects the collective effort of:

• Our customers who show up, collaborate and support one another.
• Our centre team, who go above and beyond every day.
• Our wider partners and stakeholders who champion local business growth.

Thank you for being part of the journey

If you’ve attended an event, hired a meeting room, worked from our co-working space or based your business here, you’ve helped shape the Launchpad experience.

Customer Experience Excellence is about the small things done consistently well: openness, listening, flexibility and care. We’re grateful to everyone who contributes to that culture.

Public voting is now open (until 9am Monday 16th February) for the Rochford District Business Awards. If Launchpad has supported you or your business in any way, we would be incredibly grateful for your vote.