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X-WR-CALDESC:Events for Launchpad Southend
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DTSTART;TZID=UTC:20250326T100000
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UID:1160-1742983200-1742990400@www.launchpadsouthend.co.uk
SUMMARY:
DESCRIPTION:After the tremendous success of the workshop we ran last year with the Essex Police Business Crime Team\, we are delighted to bring this insightful workshop back in 2025. The session is designed to equip you with the essential skills and techniques to prevent\, navigate and resolve conflicts in your working environment. \nWe understand that it can be difficult to work with customers and the public. Sometimes it’s difficult to avoid confrontation in the workplace and everyday situations can turn volatile extremely quickly.  This Conflict Management Workshop is designed especially for public facing employees – ideal for those in the hospitality and service industry. \nThis workshop will focus on communication methods we can all use to avoid conflict and bring a potentially aggressive situation to a passive and calm conclusion. We will look at barriers to effective communication and how your behaviour can influence the recipient’s behaviour. The workshop will not discuss physical techniques of restraint but it will discuss the Criminal Law Act and use of ‘Reasonable Force’\, along with what constitutes an ‘assault’ and what to do to keep yourself safe. We will conclude with an open discussion around Policing. \nThe Business Crime Team’s main objectives are to work with businesses to; \n•    reduce violence and the threat of violence towards staff\n•    prevent crime and Anti-Social Behaviour impacting business\n•    support business victims\n•    build partnerships and be the once missing link between business and the service \nThey run many campaigns to promote awareness of crime\, ensure the best investigations are taking place with the evidence available and target the most prolific offenders to bring them before court.
URL:https://www.launchpadsouthend.co.uk/event/1160/
LOCATION:The Innovation Centre\, Knowledge Gateway\, Colchester\, Essex\, CO4 3ZQ
CATEGORIES:Police Courses,Workshop
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UID:1207-1742986800-1742990400@www.launchpadsouthend.co.uk
SUMMARY:Brand Distinction - The Art of Winning Customers’ Attention
DESCRIPTION:In a world where customers are bombarded with choices\, how do you make your business the one they remember? \nJoin Small Business Britain\, BT Digital Skills\, and marketing expert Karen Webber\, founder of Goodness Marketing\, for this one-hour webinar to help small businesses stand out in a competitive marketplace. \nYou’ll learn: – How to move beyond generic marketing and find your authentic brand voice that resonates with your ideal audience – Practical strategies to showcase your unique perspective and experiences in your marketing communications – How to break away from industry “shoulds” to create marketing that feels genuine and attracts loyal customers \nMeet the Expert: Karen Webber is a marketing coach and strategist. As the owner of Goodness Marketing\, Karen helps small businesses with big hearts do marketing that feels good\, does good and gets good results. \nAbout BT Digital Skills: BT Digital Skills is partnering with Small Business Britain to deliver digital skills to small businesses across the UK.
URL:https://www.launchpadsouthend.co.uk/event/brand-distinction-the-art-of-winning-customers-attention/
LOCATION:Online
CATEGORIES:Learning and development,Marketing,Online Event
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